Return Policy


If the purchased product is defective, the customer is entitled to claims due to defects during the statutory period of limitation. In the event that a customer is a contractor, namely that the order is in pursuance of the customer’s commercial or independent professional activity, claims for defects shall lapse within 12 months from delivery of the goods. This does not include any claims relating to death, personal injury or impaired health on the basis of a negligent breach of duty by LALLURE or an intentional or negligent breach of duty by a legal representative or vicarious agent of LALLURE. If usage and maintenance advice issued by LALLURE is not followed, if the products are modified, parts are exchanged, or consumables are used that do not comply with the original specifications, or if interventions are performed on parts for which this is not expressly authorized, the warranty will not apply if defects have arisen as a result of the aforementioned. The customer’s claims based on defects remain unaffected in the event of the existence of a warranty for the ordered goods.


LALLURE shall be liable without limitations in the case of injury to life, body and health. In the event of impossibility and delay and in the event of the violation of material contractual duties, LALLURE shall also be liable for slight negligence; however, this is limited to typical, foreseeable damage. Material contractual duties (cardinal obligations) are such contractual duties, the fulfillment of which allows the proper performance of the contract in the first place and on the compliance with which the client regularly relies and also may rely. Typical, foreseeable damage is that which falls under the protective purpose of the respectively violated contractual standard. Otherwise, LALLURE shall not be liable in the event of slight negligence. The aforementioned limitations of liability shall also apply to corporate bodies and agents of LALLURE.


If the customer is a natural person who enters into a legal transaction for a purpose that can neither be attributed to commercial nor to independent professional activity (consumer), the customer is entitled to the right of cancellation according to § 312g in conjunction with § 355 of the German Civil Code.


You have the right to cancel this agreement within fourteen days without giving any reasons. The cancellation period is fourteen days from the date on which the goods are or have been taken into possession by you or a third party named by you who is not the carrier. In the case of a contract for various goods that you have ordered with a single order and which are delivered separately, the cancellation period is fourteen days from the date on which the last of the goods is or has been taken into possession by you or a third party named by you who is not the carrier. To exercise your right of cancellation, you must inform us (LALLURE, Harvestehuder Stieg 26, 20149 Hamburg) by means of a clear statement (e.g. with a letter sent by post, fax or email) of your decision to cancel this agreement. Here, you can make use of the enclosed standard cancellation form, which is not mandatory, however. The timely dispatch of the notice of cancellation, i.e. before the cancellation deadline, shall be deemed sufficient for compliance with the cancellation deadline.


In the event of the cancellation of this agreement, all payments that we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a form of delivery other than the standard and lowest cost form of delivery that is offered by us), must be repaid immediately at the latest within fourteen days from the date on which the notice is received of your cancellation of this agreement with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged any fees for this repayment. We may withhold the repayment until we have received the goods or until you have supplied evidence that you have returned the goods, whichever is the earlier. You must return or transfer the goods promptly, and in any event not later than fourteen days from the date on which you notify us of your cancellation of this agreement, to LALLURE Harvestehuder Stieg 26, 20149 Hamburg. The deadline shall be deemed to have been met if you dispatch the goods before the expiry of the period of fourteen days. You will bear the direct costs of the return of the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature and functioning of the goods. END OF CANCELLATION NOTICE


For returns after the exercising of a right of cancellation or as a result of defects, the customer is requested to proceed as follows: 1. Please send your return enquiry including a description of the defect or a statement of your request for cancellation to 2. The product must be packaged in the original packaging (this shall only apply in case of cancellation in due time), the original shipping packaging or similar damage-resistant packaging, so that the original packaging of the product is not damaged. All of the product parts must be included. The package may be returned from any post office branch to this given recipient address: LALLURE, Harvestehuder Stieg 26, 20149 Hamburg.

Please contact us at