Order, Delivery & Payment
APPLICATION OF THE TERMS AND CONDITIONS
The following General Terms and Conditions shall exclusively apply including where the LALLURE Webshop is accessed from outside of the Federal Republic of Germany. Differing General Terms and Conditions of the customer will not become an integral part of the agreement even without an express objection by LALLURE and even in the event of delivery by us.
Any offering in the LALLURE Webshop represents a non-binding invitation to order goods. By ordering, which is performed by clicking the “Buy” button, the customer will submit a binding offer to enter into a purchase agreement. LALLURE shall be entitled to accept the customer’s offer within a period of one week. The order confirmation that is sent automatically by LALLURE after the dispatch of the order serves only to document that the customer’s order has been received by LALLURE, but does not represent acceptance of the customer’s offer. A contract is deemed only to have been concluded after LALLURE has issued a declaration of acceptance, which is sent in a further separate email (order confirmation or shipping confirmation), at the latest, however, by the dispatch of the order.
The customer shall exclusively be responsible for the selection of the ordered goods, unless the order relates to a consultancy service to be compensated separately with a corresponding purchase recommendation from LALLURE in writing.
LALLURE expressly reserves the right to make changes to the models or structures for deliveries within a contract, as long as such changes are not of a fundamental nature, do not significantly limit the contractual purpose and there is no unreasonable detrimental effect on the customer’s interests.
The order text will not be saved by LALLURE and can no longer be retrieved after completion of the order process. The ordering process information will be transmitted to the customer again with the email confirmation of the order, allowing the customer to print out the order data immediately after submission of the order.
You can view products in our webshop by clicking on them. If you would like to order one or more of the selected products, then click on “Add to basket”. The products that you have selected are displayed by clicking once on the basket symbol. You then have the option to continue shopping and to place further items in your shopping basket. The number of items to be ordered is limited to customary commercial quantities. If you have placed all the goods that you want to purchase in your shopping cart, click on “Checkout”. You will then be guided through our ordering process. In order to proceed, you can register as a customer, log in with an existing customer account or continue without registration. Following this step, you can specify the desired payment method. Before you place your binding order, we will display the information about the selected goods, the unit price, shipping costs, the total price, as well as the chosen method of payment.
You can correct input errors that arise during the order process at any time by clicking the fields displaying the respective stage of the ordering process – thus allowing you to navigate forwards or backwards – or by clicking the browser’s “Back” button. In addition, in the “Verify and Confirm” page, you can make direct changes to your shopping cart, billing- and shipping address and payment method by clicking on the respective fields.
LANGUAGE OF THE AGREEMENT, APPLICABLE LAW AND PLACE OF JURISDICTION
The agreement can be entered into in German or English language. Any and all disputes arising from the legal relationship existing between the customer and LALLURE shall be subject to the laws of the Federal Republic of Germany. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn on the basis of mandatory provisions of the law of the State in which the consumer has his or her habitual place of residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
Where a private end consumer is not resident within the European Union, the place of jurisdiction shall be the place of our registered office.
The goods will be delivered in 5-7 business days within Germany and within 5-12 business days in other European countries and 5-20 days to other continents.
Delivery is performed by sending the product to an address specified by the customer. The customer warrants and represents that the complete and correct delivery address has been supplied with the order. If additional delivery costs are incurred as a result of incorrect delivery address data, the customer is to refund these to LALLURE. The customer will be obligated to ensure that delivery of the ordered goods to the stated address is possible during regular business and delivery hours.
Delivery times can only be observed if the customer has complied with his or her obligations (for example complete and accurate delivery address, etc.).
If LALLURE fails to observe delivery deadlines, the customer is to set LALLURE an appropriate grace period in writing, which is to commence upon receipt by LALLURE of the setting of the grace period. The customer will only be entitled to withdraw from the contract after the grace period has expired without any result. Withdrawal by the customer from the entire agreement as a result of partial delay or partial impossibility is only permitted if the partial service already performed for the customer can be proven to be of no interest to the customer.
Even in case of agreed periods and deadlines, LALLURE shall not be responsible for delivery and service delays as a result of force majeure. Force majeure shall be deemed to be war, riot, interferences of higher authority, industrial dispute measures, strike or lock-out, lack of raw materials or energy, as well as unavoidable operational or transport interruptions, such as power failures, fire, flooding, or the adverse effects of weather impairing transportation. This shall apply even where the aforementioned conditions occur at the subcontractors of LALLURE or where LALLURE is not supplied by the subcontractors despite appropriate contracts that would have covered the requirement incurred by the agreement with the customer. In such event, LALLURE shall be entitled to postpone the delivery or service by the period of the hindrance plus a reasonable start-up period or to withdraw in whole or in part from the agreement as a result of the part not yet fulfilled.
LALLURE shall be entitled to make partial deliveries and perform partial services at any time as long as this is reasonable for the customer.
PRICES AND SHIPPING
All prices include the statutory value-added tax.
Customs duties and fees for deliveries for deliveries outside of the EU shall be borne by the customer.
Shipping will be handled by DHL and exact shipping costs will vary depending on country and will be calculated at checkout.
INTERNATIONAL SHIPPING CHARGES ARE CALCULATED AT CHECK-OUT ACCORDING TO YOUR LOCATION AND DOES NOT INCLUDE THE DESTINATION'S COUNTRY TAXES AND FEES. LALLURE IS NOT RESPONSIBLE FOR ANY DUTIES AND FEES OR ANY OUTSIDE CHARGES PROCESSED AT INTERNATIONAL DESTINATIONS INCLUDING RETURNED ORDERS.
Payment for products ordered from LALLURE is to be made by Pay Pal, debit or credit card (Maestro, VISA, AMEX and MasterCard). LALLURE reserves the right to accept other forms of payment in individual cases as well as to exclude forms of payment in individual cases.
In the event of payment by debit or credit card (Maestro, VISA, AMEX and MasterCard) the data will be transmitted using Secure Socket Layer (SSL) encoding technology to Sleekshop Onlineservices. The customer will be charged the purchase price when the order is accepted. The transfer of data may take several minutes and must not be interrupted by the customer, e.g. by means of updating the browser page. Otherwise, this may lead to the credit card being charged twice. LALLURE will issue refunds in justified cases within a maximum of 14 days of the reporting of any duplicate transactions to LALLURE by the customer. Any costs incurred as a result of chargebacks initiated by the customer shall be passed on to the customer. In the event of credit card chargebacks that are not justified, a processing fee (usually EUR 25.00) shall be charged. LALLURE shall pass this fee on to the customer accordingly.
The customer shall only be entitled to offsetting if his or her receivables are undisputed or have been legally determined. Any retention of payments by the customer as a result of counterclaims from other contractual relations is excluded.
For bank transfers, the order number and the name of the customer must be entered as the purpose. The customer will receive the order number in the confirmation email.
In the event of payment by debit or credit card (Maestro, VISA, AMEX and MasterCard) the data will be transmitted using Secure Socket Layer (SSL) encoding technology to Sleekshop Onlineservices. The customer will be charged the purchase price when the order is accepted. The transfer of data may take several minutes and must not be interrupted by the customer, e.g. by means of updating the browser page. Otherwise, this may lead to the credit card being charged twice. LALLURE will issue refunds in justified cases within a maximum of 14 days of the reporting of any duplicate transactions by the customer to LALLURE. Any costs incurred as a result of chargebacks initiated by the customer shall be passed on to the customer. In the event of credit card chargebacks that are not justified, a processing fee (usually EUR 25.00) shall be charged. LALLURE shall pass this fee on to the customer accordingly.
The customer shall only be entitled to offsetting if his receivables are undisputed or have been legally determined. Any retention of payments by the customer as a result of counterclaims from other contractual relations is excluded.